28 Jun '15, 11pm

Do you pay attention to online reviews of your #smallbiz? Looking at your reviews is crucial:

Do you pay attention to online reviews of your #smallbiz? Looking at your reviews is crucial:

Consumers often rely on the opinions of others when making purchase decisions. According to Zendesk , a customer service software platform, 88 percent have been influenced by an online customer service review when deciding what to buy. That is why getting positive online reviews on sites like Yelp, TripAdvisor, and Angie’s List is vital, particularly as pertains to new customer acquisition. From a consumer standpoint, negative reviews can adversely impact your business and can drive down your listing on consumer review sites, making it harder to find. While no one wants to get negative reviews, they sometimes happen. Here are ten ways to deal with them should they occur. 1. Respond Promptly Promptly responding to negative reviews shows the customer that you care and value their opinion. It may also be the catalyst that results in a person who had a bad experience with your...

Full article: http://webmarketingtoday.com/articles/114986-10-Ways-to-D...

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