30 May '14, 5pm

Can Social Media Improve Customer Service?

Can Social Media Improve Customer Service?

There is little room for doubt that consumers all over the world are sick and tired of poor customer service. Whether it's the frustration over not being able to talk to someone or the apparent lack of caring on the part of the company itself, statistics continue to demonstrate the overall continued decline in consumer satisfaction. To answer the question in the title of this post I believe wholeheartedly that social media can improve customer service. Here is why.

Full article: http://www.searchenginepeople.com/blog/social-media-custo...

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