19 Jun '13, 4pm

Hugging the Cactus: Why Businesses Should Value Negative Customer Feedback by @jamaica_sanchez

Hugging the Cactus: Why Businesses Should Value Negative Customer Feedback by @jamaica_sanchez

There are just some people in this world who cannot stand receiving negative comments , feedback and reviews. For instance, there are celebrities who make it to the top and after a few years decline in terms of career success. What’s sad is that they feel like losers in the game and commit suicide. Some are envious of their competitors and start doing bad things to hurt themselves or other innocent individuals. Very similar to the business domain, there are those organizations that do not lend an ear to people who criticize their products and/or services. In this article, we will point out reasons why they should value negative customer feedback and make room for improvement as a

Full article: http://www.searchenginejournal.com/hugging-the-cactus-why...

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