08 Jun '13, 10pm

Next week! Master social content distribution thru paid/earned channels at the @aimClear Community Management class

Part 7: Community Crisis Management is your go-to guide for successfully navigating the rough seas of social media. Unfortunately, the same community you’ve cultivated and cared for can sometimes turn against your brand or each other. In this session, we’ll dissect social media crisis management from the top down. We kick off with tips for establishing a crisis protocol and implementing house rules for branded social spaces, move swiftly into best practices for kicking people out of your community, and wrap it up with tips for maintaining a cool head and a steady blood pressure. You’ll walk away armed with the right tools and knowledge to face any social media conflict, tiff or red-level disaster.

Full article: http://searchmarketingexpo.com/advanced/community-managem...

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