31 Aug '17, 12pm

4 Real Time Uses Of Chatbots In Social Media Marketing

4 Real Time Uses Of Chatbots In Social Media Marketing

During the summit of 2011, Gartner predicted that by 2020, 85% of all customer interactions with a business wouldn't involve humans. The heavy use of chatbots in social media marketing that started in 2016 might turn this prediction true. These programs run by artificial intelligence (AI) offer great opportunities for enhancing customer service and other business aspects. Most importantly, they are available to companies of any size, which gives small businesses an opportunity to compete with established brands.

Full article: https://www.searchenginepeople.com/blog/4-real-time-uses-...

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