30 Aug '17, 12pm

What We Learned From Losing Clients

At Seer, we’re the first to admit that we aren’t perfect. While we strive to be better partners to our clients every day, we know that no matter how good we get at retention, losing clients is just the nature of being in the business. When we do lose clients, regardless of our ability to control the outcome, it hurts. But, with hurt comes reflection, and with reflection comes growth. While we love celebrating client wins, we end up growing and becoming a better and stronger company by learning from the losses. Here are a few things we learned from losing a significant client, as well as a plan for incorporating these learnings into our day-to-day to help move the rest of the team forward. Prioritize developing deep and broad relationships with your clients to be long term partners Developing relationships that go beyond status calls and project plans is crucial. There can ...

Full article: http://www.seerinteractive.com/blog/learned-losing-clients/

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