19 Dec '12, 7pm

Help Team University

Help Team University

Help Team University gives customers a tangible voice in shaping the entire company. For instance, one of our engineers had a conversation with a customer about a bug that had been persisting for a few weeks. The engineer then opened his laptop and started fixing the bug right then and there. In addition to providing on-the-spot fixes, HTU is also valuable in providing Mozzers insight into how customers actually use our product. Moz is rapidly growing and some of our newest additions may help develop our SEO crawler, but it's tough to know exactly what pieces customers use their crawl diagnostic reports without talking directly to users. HTU provides members from all teams the opportunity to learn how people use our tools, which aids the evolution of our analytics set to be more useful to you!

Full article: http://www.seomoz.org/blog/help-team-university

Tweets

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