29 Nov '16, 2pm

Quickly Connect With Local Businesses Via Bing’s New Chat Options -

Quickly Connect With Local Businesses Via Bing’s New Chat Options -

Bing has introduced a feature to local business search results that allows searchers to chat directly with the business. In the panel that contains the business information, there will now be a link to “Chat online with a representative”. You can see what it looks like in action here via a screenshot shared by Jennifer Slegg. It appears that this feature is only available in US search results for the time being, considering I haven’t been able able to trigger it in my set of Canadian search results. After clicking on the link to chat with a representative, you are then connected with the business via their chat program of choice. There’s nothing Bing-specific about this new feature, considering it relies on third party messaging tools — which could be anything from native chat functionality to Facebook Messenger. The only thing Bing-specific about this new feature is that ...

Full article: https://www.searchenginejournal.com/quickly-connect-local...

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