28 Nov '16, 12pm

Google My Business Chat With Customers Test

Google My Business Chat With Customers Test

Google is now testing a new feature in the Google My Business area that lets customers initiate a chat with your business from your local listing in Google search or Google Maps. This was first spotted by Dino Basaldella who posted it on Google+ . Here is a screen shot of the local knowledge panel with the "message" button and icon: It says on the bottom the typical response time to get a message back from the business. In this case, it says 5 minutes, which seems very poor. There is a help document that explains this is a pilot program for "a select group of business owners." You will be notified via email about this pilot, if Google chooses to contact you. It says: Start chatting by clicking the link in the pilot invitation email from Google. Once you click through, you’ll see a step-by-step guide on setting up your Google My Business account for real-time messaging.Make...

Full article: https://www.seroundtable.com/google-my-business-chat-with...

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