SgImpact.com

06 Oct '12, 1am

Top Ten Ways To Get More Customer Feedback - Whiteboard Friday

"Hey everyone, I'm Joanna Lord, the VP of Growth Marketing over here at SEOmoz, and today we're going to be doing our Whiteboard Friday on Ten Ways to Get More Customer Feedback. I think we all know why it's super important to have a large volume of customer feedback, but today we're going to be talking about some of the more common places that you find it and some of the less common places, so places that maybe you could suggest to teams to go look at so that we're constantly hearing from our customers and we're constantly trying to improve on the experience that we're giving them. Jumping right in, some of the common ways that people go looking for customer feedback, obviously help tickets, right? So any place you have a customer service team or a help team. We do a great job of this at SEOmoz. Our Help Team is always on top of what are our customers feeling? What are th...

Full article: http://www.seomoz.org/blog/top-ten-ways-to-get-more-custo...

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