30 Aug '15, 12pm

50 Customer Service Quotes to Live By

50 Customer Service Quotes to Live By

A whooping 89% of consumers have stopped doing business with a company after they experienced poor customer service. (RightNow Customer Experience Impact Report ) 40% of customers have purchased from a competitor because of their reputation for great customer service. (Zendesk ) 55% of consumers who intended to make a purchase backed out because of poor customer service. (American Express ) 73% of consumers have stated that friendly customer service reps can make them fall in love with a brand. (RightNow ) 95% of customers who have had a bad experience will share it with others. (Zendesk )

Full article: http://www.searchenginejournal.com/50-customer-service-qu...

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