25 Feb '12, 1pm

Preventing Negative PRs Online

Having your company bad-mouth by a customer online can turn into a PR nightmare. It is for this main reason that it is important to monitor what people say about you. Moreover, you should also know how to respond to negative feedbacks accordingly. Take these suggestions into consideration: Know Your Business’ Weakness Negative raps are often caused by exposed-company weaknesses amplified through various media. Knowing your business’ defects lets you anticipate what needs fixing. Therefore, preventing customer resentment goes haywire. Control Internal and External Communications Defamatory remarks inside and outside of your business must be avoided. Exclude damning contents in your company’s blog or website and even in internal emails. Prevent any employees from addressing a customer in a disrespectful tone, especially when attending to customer-related concerns online. Che...

Full article: http://www.pronetadvertising.com/articles/preventing-nega...

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