30 Apr '14, 2pm

Become Your Own Rumpelstiltskin: Spinnin’ Crappy Online Reviews Into a Better Business

Become Your Own Rumpelstiltskin: Spinnin’ Crappy Online Reviews Into a Better Business

Elanna, thank you so much for taking the time to review our practice. While we are deeply regretful that we were not able to meet your expectations, we appreciate your feedback because it allows us to improve. Specifically, we are in the process of improving our internal communications so that billing confusion like you experienced no longer happens. Regarding the infection, I feel simply awful about that, and have already taken preventative measures to ensure that it does not happen again. Personally, while I always feel that I empathize well with patients, I am working on ways to better display that empathy. Again, thank you for your feedback. If there is anything that we can do to be of service, please do reach out.

Full article: http://www.searchenginejournal.com/become-rumpelstiltskin...

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