16 Jan '12, 1pm

Google PR Nightmare: Search Giant Apologizes for Evildoing

Mocality, a Kenyan company that maintains an online directory and provides services for 170,000 businesses, recently accused Google of using their database in an unethical manner. The blog post, which was written by the Mocality CEO Stefan Magdalinksi, said that Google contacted their customers without permission, falsely made claims of a business relationship, and made untrue allegations regarding Mocality business practices. The Mocality team estimates that Google had a team of five employees calling over 23 customers per hour and that Google contacted approximately one-third of their total customer database. On each of the recorded calls , the Google employee calls a customer and attempts to persuade them to sign up for Google’s competing product by making claims of a partnership that did not exist. In addition to the false partnership claims, Google employees also lied...

Full article: http://www.searchenginejournal.com/google-misuses-mocalit...

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