29 Jan '18, 7pm

Customer loyalty: A key ingredient for successful local search results

Customer loyalty: A key ingredient for successful local search results

Provide a great customer experience, a consistently good customer experience is why many remain loyal to a brand and share positive experiences on social media. Reduce friction in transactions, and beware of drastic changes. Convenience as an important reason customers remain loyal to a brand. Stay engaged with your loyal customers. According to CitiGroup, 86% percent of emotionally engaged consumers want brands to be engaged and reciprocate their loyalty in two-way interactions. Social media and email are great ways to do it. Stand for something. American consumers show loyalty to brands that share their values, Chick-Fil-A is a prime example of this. The company also wears its values on its sleeve, staying closed on Sundays and still beating many of its competitors multiple times in revenue per store. Use loyalty programs to identify your customers. Loyalty programs help...

Full article: https://searchengineland.com/customer-loyalty-key-ingredi...

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