29 Dec '17, 2pm

@sengineland #reputationmanagement

“Make sure that the reviews on your business listing, or those that you leave at a business you’ve visited, are honest representations of the customer experience. Those that aren’t may be removed.” This is the golden rule at the heart of Google’s guidelines, which is why the company usually removes peer reviews or reviews you got your friends to write for you. (Note that a reviewer doesn’t technically have to be a customer, but they do need to have had customer intent — for example, if someone leaves you a negative review because you never called them back, that would still be considered a legitimate review because they intended to hire you and you exhibited poor customer service.) “Conflict of interest: Reviews are most valuable when they are honest and unbiased. If you own or work at a place, please don’t review your own business or employer.”

Full article: https://searchengineland.com/negative-reviews-ex-employee...

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