12 Dec '17, 1am

Pitfalls to Watch Out for When Implementing a #Chatbot

Pitfalls to Watch Out for When Implementing a #Chatbot

Chatbots are trending in the world of customer service, and with good reason. They promise companies better customer involvement, retention, and satisfaction. So what exactly is a chatbot, and how can your company benefit from one? There are several things to keep in mind when implementing a chatbot of your own. Let’s take a look at a few different types of chatbots and some of the problems that can arise when adding this technology to your company’s tool belt. Source: Andy Kelly on Unsplash What Is a Chatbot? As the name suggests, chatbots are automated programs designed to chat with your customers and provide quick answers to a variety of issues. Some bots are equipped with a large capacity for problem-solving, while others can handle the simplest of functions. 1. Website Bots One of the most common types of chatbots is the automatic pop-up window that often appears on a...

Full article: https://www.advancedwebranking.com/blog/pitfalls-to-watch...

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