09 Nov '17, 4pm

Removal of hotel review reporting rape creates crisis of confidence for TripAdvisor content

Removal of hotel review reporting rape creates crisis of confidence for TripAdvisor content

Earlier this year, TripAdvisor removed critical reviews and negative posts about health and safety problems, including sexual assault, at a number of Mexican resorts and hotels. These were first-person accounts designed to be warnings to other travelers. A USA Today-affiliated paper investigated and uncovered the questionable conduct on the part of TripAdvisor, which has offered various explanations for why the content was removed. Now, after being embarrassed by negative publicity, TripAdvisor has said it will post a warning badge on pages of hotels where problems have been reported. It has not pledged, however, to stop removing controversial reviews. The badge, which will remain for three months, will say the following: Message from TripAdvisor: TripAdvisor has been made aware of recent media reports or events concerning this property which may not be reflected in review...

Full article: https://searchengineland.com/removal-hotel-review-reporti...

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