20 Oct '17, 3pm

Learn about Hashtags, Location, & Twitter Content Marketing from @seosmarty & @WarrenWhitlock

The location and method a customer wants to communicate is an extremely critical piece of social media. From Facebook to Twitter, social networking is transforming the world of customer service by enabling businesses to interact with customers like never before. We all need to get ready for the next phase in customer support: social customer support. The session will explore social media customer support strategies from top companies including JetBlue, Zappos, Southwest Airlines, as well as AOL’s very own strategy. Discussion will include how it works, why it’s working, how success is measured and how to set up a social media customer support team.

Full article: https://www.pubcon.com/session-details?action=view&confer...

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