17 Jan '13, 8am

Local Business Calling; Is Google Further Monetizing Local?

Local Business Calling; Is Google Further Monetizing Local?

Big, big news announced last week. Google finally launched phone support for Google+ Local Pages listings verification , something unheard of for a non-revenue generating service offered by Google. So why is this big news? First a Bit of History Since Google first launched its search engine, customer service was something that always had to be begged for and almost never granted. Until AdWords came along, any question you had would be replied to with a canned message - essentially what still happens to this day for any organic search support requests. Not that AdWords customer support was much better at the beginning. Until you reached a spend threshold and were assigned an account manager, there was little you could do other than send in an email and await a canned response. Sometime later the 866-2-Google phone number was made available for advertisers to call into and s...

Full article: http://searchenginewatch.com/article/2236951/Local-Busine...

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